1. WHO WE ARE
The person responsible for the processing of personal data on this website is:
Enascu Marco Andrei
DualisRobotics
Uplengen 26670
Germany
Email: dualisema@gmail.com
2. INFORMATION WE COLLECT
When you visit our website, contact us, or place an order, we may process the following personal information:
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First and last name
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Email address
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Phone number
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Billing and shipping address
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Order and product information
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Information you provide when placing an order or using contact fields
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Measurements and other information required to create your prosthetic leg cover
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Technical information automatically transmitted when you visit our website, such as your IP address, browser type, operating system, and time of access
We only process information that is necessary for the relevant purposes.
3. HOW WE USE YOUR INFORMATION
We may use your personal information for the following purposes:
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Processing and managing your order
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Processing payments
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Manufacturing and personalizing your prosthetic leg cover
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Using the measurements and product information you provide
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Communicating with you about your order
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Delivering your purchased products
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Responding to inquiries
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Providing customer support and handling complaints
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Complying with legal obligations
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Maintaining the security and proper operation of our website
4. ORDERS AND PAYMENTS
When you place an order through our website, we process the information required to complete the purchase.
This may include your contact details, billing and shipping information, order details, and the information and measurements you provide for your product.
Payments are processed through the payment service provider(s) offered on our website.
Payment information may be processed directly by the relevant payment provider.
We do not store complete payment or credit card information ourselves unless such information is specifically processed by us.
5. PROSTHETIC MEASUREMENTS AND PRODUCT INFORMATION
To create a personalized prosthetic leg cover, you may be required to provide certain measurements and other product-related information.
This information is used only to the extent necessary to process your order, manufacture and personalize your product, or communicate with you regarding your order.
Please only provide information that is necessary for your purchase through the designated fields on our website.
6. SHARING YOUR INFORMATION
We may share personal information with service providers where this is necessary to operate our website, process payments, manage orders, manufacture or deliver products, or provide our services.
These providers may include:
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Wix, as our website and e-commerce platform
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Payment service providers
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Shipping and logistics providers
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Technical service providers, where necessary
We do not share personal information with third parties for advertising purposes unless there is an appropriate legal basis or your consent.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
Essential cookies may be necessary for the website to function properly, including features such as shopping cart, security, and basic website functionality.
Non-essential cookies, such as certain analytics or marketing cookies, will only be used with your consent where required by applicable law.
You can manage your cookie preferences through the options provided on our website.
8. DATA RETENTION
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.
Information relating to orders may be retained for longer periods where required by applicable commercial or tax regulations.
Once the applicable retention periods have expired, the information will be deleted unless there is another legal basis for continued storage.
9. YOUR RIGHTS
Subject to applicable legal requirements, you may have the following rights:
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The right to access your personal information
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The right to correct inaccurate information
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The right to request deletion of your personal information
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The right to restrict processing
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The right to object to certain processing activities
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The right to data portability
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The right to withdraw consent where processing is based on consent
If you would like to exercise any of these rights, you can contact us using the email address provided above.
You also have the right to lodge a complaint with a competent data protection supervisory authority.
10. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against loss, misuse, unauthorized access, alteration, or disclosure.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time if our website, services, or legal requirements change.
The latest version will always be published on this page.
12. CONTACT
If you have any questions about this Privacy Policy or how your personal information is processed, you can contact us at:
Enascu Marco Andrei
DualisRobotics
Uplengen 26670
Email: dualisema@gmail.com